Sellers are required to deliver the item as it was described in the listing. If the listing states that the seller offers returns, the buyer may return the item for any reason, including if they change their mind about the item ("remorse" returns). Yeah it really is awful. Need to speak to eBay about authenticity guarantee Selling an item that was taken down as counterfeit. Create an account to follow your favorite communities and start taking part in conversations. It's very annoying. If the seller's trading card listing specifies that they don't accept returns, the purchase through Authenticity Guarantee is considered a final sale. I am shocked.. For some reason a lot of sellers seem to be intentionally vague about the condition of their items. The following handbag and wallets brands are eligible for Authenticity Guarantee: To be eligible for authentication, handbags and wallets must also be: Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will not be eligible. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, TSA confirmed that my Geodes are Yandhi-less . Normally this should leave them vulnerable to INADs, but obviously that doesn't apply here. Make it yours. Edit: this is the entire body of the listing copied and pasted: "Like new worn once and dont fit ended getting a size 10". When a shoes is worn and worth half value, youre entitled to get your money back. The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. 03-29-2022 Industry experts carefully inspect your luxury handbags. Tip Once the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. So I listed an item for sell on EBay and "authenticity guarantee" was applied automatically to my item. I wonder if people know about dr scholls. we would be happy to help you and</p><br /><p>see your 5 stars positive feedback :)</p> When eBay decides the outcome of a transaction issue, the buyer or seller may submit an appeal within 30 calendar days of eBay's decision. If a buyer wants to return an authenticated item, your return policy as stated in the listing will apply. Authenticity Guarantee lets you shop with Did you pay with PayPal? Items included in the eBay Authenticity Guarantee program display a blue Authenticity Guarantee check mark badge. Totally sucks. It's sent and authenticated After receiving the item, authenticators check it against the listing description, perform a multi-point inspection, and then ship it with a unique authentication card or tag. Items included in the eBay Authenticity Guarantee program display a blue Authenticity Guarantee check mark badge. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. . Find that special item Look for the blue tick to find an item with Authenticity Guarantee and purchase it. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. The itemwas collected by a third party on behalf of the buyer, Withdrawal of the items in your Collection when stored in the eBay vault. From listed to sold You list your item List your eligible item and a blue check mark will appear next to it. If the seller is responsible for return shipping: Under eBay Money Back Guarantee, time frames to report an issue or request a return may be based on: The table below sets out which of these applies when determining the latest date to report an issue or request a return. For local pickup items, evidence that the buyer has received the item may include: Items collected by a third party on behalf of the buyer, The buyer arranged their own shipping method, such as a courier pickup, The buyer provided an invalid or incorrect address at checkout, The item was sent to another address after original delivery, The item was shipped internationally and didn't clear customs because fees or duties weren't paid. They also must be sold to a buyer located in the continental US. When the seller doesn't offer returns, or a remorse return request falls outside the seller's return window, the seller may exercise their discretion to accept or deny the return. Luckily most scammers arent that smart. I know what you mean with the "intentionally vague" item condition. eBayOfficial 1 yr. ago Brand X contracted with the cheapest supplier to produce goods. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. Thank you for buying and selling on eBay. I too buy expensive shoes, jewelry, whatever on eBay so no judgment on bargain hunting for high end items. I couldn't, they were not in the pictures at all. Right after you buy it on eBay, the watch will be sent to the professional authenticators who are third-party, independent experts. At this point, the sale is complete and there's nothing else that you can do. One of the foundations of the eBay experience is the level of trust between all members of the eBay community. My item was sold as "buy it now" and eBay provided me with shipping address to Authenticators in Vegas Nevada. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. Copyright 1995-2023 eBay Inc. All Rights Reserved. I got screwed and hate it. What if my item doesn't pass authentication, but I have evidence that confirms it's authentic? Its not like it was preventable. eBay's Authenticity Guarantee service has just recently expanded into Canada! Buyers can narrow down their item searches using the filters on the left-hand side of the eBay search results page. To learn more, see our detailed Authenticity Guarantee help pages: Authenticity Guarantee items will not be eligible for combined shipping promotions since each authenticated item is split into a separate order. 03-25-2022 If eBay determines that a buyer is entitled to a refund under this policy and issues a refund to the buyer on the seller's behalf, eBay may seek reimbursement from the seller by invoice, or by collecting the amount of the reimbursement from the seller as described in the Payments Terms of Use - opens in new window or tab. About half come back with a better grade and some are ruled fakes. Once its authenticated, we send your item your way via expedited shipping at no extra cost to you. Authenticity Guarantee tag Once a pair is verified as authentic, one of the sneakers receives a unique NFC-enabled tag that provides detailed information about the pair's authenticity. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. A watch is deemed to be customized if the original brand parts have been replaced with non-brand parts or parts not original to the model or era, or if components have been modified from the original design, e.g. The Authenticity Guarantee really puts luxury timepieces through their paces. Authenticated items are covered by eBay Money Back Guarantee, assuming all other eligibility criteria are met. Per the seller's return policy in the listing A message from Adam Ireland, VP and GM, eBay US, 7 Questions with Rosalia Villa of Ugg Queen. The hobby has many questions and today Geoff Wilson sits down with Bob Means from eBay to g. A sneaker is deemed to be "Customized" if it has been modified from its original state, Examples of this include shoes with personalized elements, custom artwork, or any modifications that did not come with the original sneaker, Accessories such as laces will not be authenticated if they are noted in the listing as replacements, In such cases, the condition of accessories would instead be verified against the listing, Items shipped to or from US unincorporated territories or army or fleet post office addresses, Listings where the delivery is local pickup or in-store pickup, Items shipped to buyers located in Canada or Australia, if returns are accepted in the listing, listed at $500 or more, or sold in an auction for $500 or more, If the Buy It Now price is $500 or more but you sell for a best offer or auction price of less than $500, it will still be eligible for authentication, sold on ebay.com to a buyer with a US shipping address, If the Buy It Now price is $250 or more but you sell for a best offer or auction price of less than $250, the cards will still be eligible for authentication , Cards with autographs placed on them by the manufacturer, via sticker or pre-signing, can be authenticated, Cards with relics, patches, aftermarket signatures or autographs that were placed on the card in person can be authenticated, but the authenticity of the embedded relic, autograph, patch, etc., cannot be guaranteed, Cards must be sold on ebay.com by a seller located in the continental US to a buyer located in the continental US, Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, From one of the following brands (Cartier, Tiffany & Co, David Yurman, Van Cleef & Arpels, Bvlgari orRoberto Coin) or unbranded (no attributable designer, brand, or logo). That's what happens with my sneakers. For full details, read our eBay Money Back Guarantee policy. If you have an issue, please contact customer support and I've forwarded this discussion to the authenticity guarantee team for review. 5 May 2021: eBay, Australia's number one shopping site, is giving Australian sneakerheads access to nearly 90,000 listings of sneaker listings direct from the US by launching its Authenticity Guarantee program. Top grading professionals verify every detail of every card. Some purchases inspected under Authenticity Guarantee are considered final sale. I would suggest to list them on eBay so can recoup the funds you would like back. If the seller chooses to accept the return, this will then be treated as if they had offered returns in the listing. eBay may hold the return request open for up to 35 business days after the date the return was accepted. Remember to choose the item condition that best matches the condition of your item. That combined with the brand new insoles had me confident that it was a safe bet. From found to yours. To be eligible for Authenticity Guarantee jewelry must be: Jewelry must be sold on ebay.com by a seller located in the continental US, to a buyer located in the continental US to be eligible. Something went wrong. Once the item has passed inspection it will be shipped to the buyer. Once the item has been re-authenticated, it will be returned to you and the buyer's refund will be processed. Jewelry shipped to addresses outside of the U.S. (including unincorporated territories and armed forces postal locations) will not be covered by the program. I bought a pair of 2015 yeezy 350 pirate black and it passed authentication. How can buyers search for Authenticity Guarantee items? Just don't purchase sneakers through eBay anymore. When tracking shows the item was delivered/collected before the estimated delivery date, When tracking shows the item was delivered/collected after the estimated delivery date, When no tracking information is available. If the item doesn't arrive at the address provided by the buyer at checkout or isn't made available for collection, the buyer is entitled to a full refund, including original shipping costs (if applicable). I noticed it from more legitimate pictures on another site. For more information about buying and selling internationally, please see our policies on International selling and International trading. Its too bad you didnt bother to notice those 'important aspects' before you bought the shoes. There is hair, stains and grime underneath both insoles. View cart for details. Authenticity just means the brand name company got a cut of the money. Depending on the reason for the return, the seller or the buyer may be responsible for arranging and paying for a suitable return method. The pictures should reflect the product but this time they did not and it wasn't just small details either. Eligible for coverage, when paid via eBay checkout: Additional exclusions and special coverage, including items with limited coverage. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will also not be eligible. Then they shipped my item to the buyer. They don't protect sellers and they hold your money claiming it is to "ensure that eBay is a safe and trusted place to buy." 1. New brands and models will be continually added to ensure the most in-demand sneakers on eBay are included. You must meet the requirements specified in this policy, including taking action within the required time frames; You may not seek resolution for the same issue by, You are responsible for delivering the item that was described in the listing, honoring your stated return policy, and providing a resolution when a buyer reports a problem with an order, If the purchase was completed on eBay.com, you must meet the requirements specified in this policy, including taking action within the required time frames, even if the item was listed on a different eBay site, eBay gift card or eBay voucher or eBay Bucks, Items paid for where any part of the payment was completed outside of eBay (such as bank transfer, cash, money orders, escrow services), Real Estate, Websites, Businesses for Sale, Digital content, Intangible goods,Non-fungible tokens (NFTs) including physical items combined with or attached to NFTs, Industrial equipment and heavy machinery (see, Motor vehicles, including recreational vehicles, aircraft and boats (see, Evidence of successful delivery to the address provided in the, The buyer will receive a refund for the full cost of the item and original shipping, and, The seller may be required to reimburse eBay for the amount of the refund. I can explain it to you but I cant understand it for you. Well, you can always just resell the shoes on ebay. There are strong indicators that the item is counterfeit, The item arrived after the latest estimated delivery date. I did not get my money back or was able to return the sneakers that were not like the pictures. A watch is deemed to be customized if the original brand parts have been replaced with non-brand parts or parts not original to the model or era, or if components have been modified from the original design, e.g. Visit our Authenticity Guarantee page for buyers - opens in new window or tab. eBay may step in without the buyer asking if there is no valid tracking information available. eBay authenticity guaranteed is essentially an escrow service where a purported neutral and honest 3rd party has verified the shoes are exactly as described. Buyer had me ship to a bad address and now wants a refund? 800 silver crucifix (5x7cm) sword creations / certificate of authenticity the crucifix is authenticated by the certificate signed by the artist dated 11/24/1983 the photographs are considered an integral part of the description for further photos or questions do not hesitate to contact us, you will find in us the maximum availability. Both of these are higher up than eBay, and one way or another, you'll get your refund. However, I can't imagine that they will maintain the policy of excluding auto and patch cards in the long term. If the authenticator determines your item's condition doesn't match the item condition you provided in thelisting,we'll refund the buyer and return the item to you. Once the authenticator receives the item, the inspection is processed within 2 business days for watches, jewelry or trading cards and 3 business days for sneakers, handbags or wallets. It's a used shoe, it's authentic, it's sellable, but the condition is slightly worse than expected. Jewelry shipped to addresses outside of the U.S. (including unincorporated territories and armed forces postal locations) will not be covered by the program. Authenticity supplied Multi-point inspection Authenticators verify the box, sizing labels, soles, stitching, logos, heel tabs, laces and more. Your purchase is sent to the authentication team who personally inspects the item, checks it against the listing, and authenticates it. Weird scam that could easily be hidden by a smart scammer. Only watches sold in the Wristwatches category for $2000 or more are currently eligible. Currency exchange rate applied to refunds. Better luck next time. The name of the authenticator doesnt strike me as reassuring. adding a diamond to the bezel or dial, Vintage watches which are verified as authentic by the authentication partner may contain replacement parts that are not from the original manufacturer if the original manufacturer no longer makes that part, Vintage watches with commonly replaced aftermarket parts, such as a strap, bracelet, crystal, spring bars, or gaskets will be eligible for the program, Sneakers can be in New or Pre-owned condition, Sneakers must be listed in the men's or women's athletic shoe categories. Only watches sold in the Wristwatches category for $2000 or more are currently eligible. Remember to choose the item condition that best matches the condition of your item. Wow what you received looks like the sole of the shoe not the inside. If reimbursement is unsuccessful, we reserve the right to seek reimbursement through other means. Everytime a buyer files a "not as described" report, the money always went directly back to buyer. If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. Signature confirmation will be required for all items sold for $750 or more. See inside Stoll & Co., where our watch authentication partners scrutinize every detail. listed in one of the following Jewelry categories: contain at least one component from each of the following criteria: A fine metal: Sterling silver (925+), gold (10K+), palladium (500+) or platinum (850+), For plated metal, base metal composition must be fine as listed above, If it has a main/side gemstone (0.20ctw or more/per stone) it must be one of the following. There is no opt in or opt out option. You find that special item Once choosing an item with the Authenticity Guarantee badge, you purchase it. The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. We require all of the following to prove a successful on-time delivery: We strongly recommend purchasing shipping insurance for high value orders. listed in one of the following Jewelry categories: contain at least one component from each of the following criteria: A fine metal: Sterling silver (925+), gold (10K+), palladium (500+) or platinum (850+), For plated metal, base metal composition must be fine as listed above, If it has a main/side gemstone (0.20ctw or more/per stone) it must be one of the following. Seems like ebay is actively trying to help this guy swindle people. . To be eligible, sneakers must be sold on ebay.com by a seller located in the US, to a buyer with a US shipping address. To learn more, see our detailed Authenticity Guarantee help pages: Authenticity Guarantee items will not be eligible for combined shipping promotions since each authenticated item is split into a separate order. Authenticity Guarantee is when the shoes are/if sent to be authenticated and money back covers not as described. For full details, read our eBay Money Back Guarantee policy. Authenticated items are covered by eBay Money Back Guarantee, assuming all other eligibility criteria are met. eBay reserves the right to seek reimbursement from the seller for amounts refunded to the buyer, if a buyer successfully appeals. photos show what you will receive, please look at all of them before purchasing! Your only option at this point is to do a chargeback with your credit card company. If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or for original or return shipping costs. If your item is eligible, you can then send it into eBay for authentication using a prepaid shipping label. But just who made them and of what quality there is no real way to tell. If the item is returned used, damaged, or missing parts, some sellers may deduct the loss in value from the amount refunded to the buyer. Might as well have cgc grade it while it's there. If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. Trading Cards have a more limited return window. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. I got totally screwed. Buyers can narrow down their item searches using the filters on the left-hand side of the eBay search results page. So obviously, I did not expect neon green all over the top of my shoes. eBay recently announced Authenticity Guarantee for trading cards. eBay may step in without the buyer asking, if the seller didn't respond to the return request. However, anyone who looks at those pictures should be able to deduce that these shoes were worn more than stated and the wear was intentionally hidden. If a package arrives empty or was damaged in transit, the buyer should accept the delivery and report that the item doesn't match the listing. Purchase a card with the blue Authenticity Guarantee badge. If an item is being returned for remorse reasons, the listing states which party is responsible for return shipping. Industry experts We partnered with professional grading companies CGC, CSG, and PSA who bring world-class knowledge, precision, and decades of experience to the process. The seller is required to respond and honor their returns policy. If a buyer wants to return an authenticated item, your return policy as stated in the listing will apply. Once the item has been re-authenticated, it will be returned to you and the buyer's refund will be processed. The payment was instantly processed. Items that display the Authenticity Guarantee - opens in new window or tab badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer. Authenticity Guarantee is independent from, and not associated with, any brands sold on eBay. eBay Money Back Guarantee covers most transactions on eBay. As part of reviewing an appeal, we may ask the buyer or seller to provide additional documentation. Learn more in our FAQs. Authenticity Guarantee is available for all conditions and in all listing formats. This includes, but is not limited to: In addition to the consequences described in the User Agreement, we reserve the right to indefinitely suspend an individual's coverage under eBay Money Back Guarantee and impose any other sanctions we may deem necessary including issuing warnings, blocking a buyer's ability to request returns or refunds on eBay and account suspension. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box will not be eligible. When returning an item, the buyer will send it back to the authenticators who will check that the item is still in the same condition and has all relevant accessories. If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. Were partnering with FedEx to simplify shipping for sneakers sellers, Your Fall Seller Update: The latest updates and insights for growing your business on eBay, Seller Protections for shipping delays due to Hurricane Ian. From there, independent experts authenticate, price, and list your items for sale on eBay Authenticate. eBay authenticity problems ! Are you a buyer looking for more information? eBay covers all costs of the authentication process for a limited time for sneakers. Yes, they are a scam. Once eBay steps in, eligible sellers will no longer be able to issue a partial refund to the buyer, even if the item is returned used or damaged. I appreciate the tips though. If an authenticated item is eligible to be returned, the buyer will be asked to ship the item back to the authentication facility for inspection to ensure that the item is being returned in the same condition. Even if you have other proof of authentication, we are unable to validate any external evidence. In some cases, eBay may automatically accept the return on the seller's behalf. All sales are final. The buyer returned the item used or damaged. Sneakers specified as customized will not be authenticated. eBay's Authenticity Guarantee is a service designed to help you shop with confidence. In most instances, we will notify buyers and sellers with an, Open duplicate claims using other resolution methods, or, Engage in fraudulent or abusive buying behavior, or, Colluding with a seller to wrongly declare an item's value for customs, Filing a chargeback after receiving a refund, Claiming an item was not received when there is proof of delivery to the address provided on the, Falsely claiming an item was not as described, Opening duplicate cases using other buyer protection programs, Returning an item other than the original item received, Using or damaging an item and then returning it, We may provide buyers and sellers with access to each other's contact information in accordance with our, eBay Money Back Guarantee is not a product warranty, For items shipped through the Global Shipping Program, the program's, In certain situations, eBay may open a case on behalf of a user and decide the outcome immediately. 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As counterfeit being shipped to the buyer ebay authenticity guarantee problems returned to the buyer 's refund will be continually added ensure. Additional documentation information available as part of reviewing an appeal, we reserve the right to seek from! 'Important aspects ' before you bought the shoes on eBay check mark badge did n't to... Back to buyer quot ; was applied automatically to my item, jewelry, whatever eBay... Your eligible item and a blue Authenticity Guarantee program display a blue Authenticity Guarantee team review. Is responsible for return shipping 1 yr. ago brand X contracted with ebay authenticity guarantee problems! Ebay and & quot ; Authenticity Guarantee are considered final sale pirate black and it was described in the search... Is counterfeit, the sale is complete and there 's nothing else that can... New insoles had me confident that it was described in the listing will apply the product this... 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